Wipro is Hiring..
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Job Title: Lead Administrator L1
Role Purpose:
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.
Do:
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup).
Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution. Conduct technology capacity planning by reviewing the current and future requirements. Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable. Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
Manage the day-to-day operations of the tower.
Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower. Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges. Develop shift roster for the team to ensure no disruption in the tower. Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps. Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.
Experience:- 5-8 Years
Location:- Mumbai
Job Title: Test Engineer L3
Role Purpose:- The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters.
Do:
Instrumental in understanding the test requirements and test case design of the product.
Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements. Implementation of Wipro’s way of testing using Model based testing and achieving efficient way of test generation. Ensuring the test cases are peer reviewed and achieving less rework. Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing)Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc.
To design and execute the automation framework and reporting.
Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases. Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns. Detect bug issues and prepare file defect reports and report test progress. No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA’s and norms. Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders. Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders.
Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution.
Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc. On time deliveries – WSRs, Test execution report and relevant dashboard updates in Test management repository. Updates of accurate efforts in eCube, TMS and other project related trackers. Timely Response to customer requests and no instances of complaints either internally or externally.
Experience:- 3-5 Years
Location:- Chennai
Job Title: Technical Lead L1
Role Purpose: The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do:
Oversee and support process by reviewing daily transactions on performance parameters.
Review performance dashboard and the scores for the team. Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. Ensure standard processes and procedures are followed to resolve all client queries. Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. Ensure all product information and disclosures are given to clients before and after the call/email requests. Avoids legal challenges by monitoring compliance with service agreements.
Handle technical escalations through effective diagnosis and troubleshooting of client queries.
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions. Troubleshoot all client queries in a user-friendly, courteous and professional manner. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business. Organize ideas and effectively communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s͏.
Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.
Mentor and guide Production Specialists on improving technical knowledge. Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triangles) within products for production specialist as per target. Inform client about the triangles being conducted. Undertake product trainings to stay current with product features, changes and updates. Enroll in product specific and any other trainings per client requirements/recommendations. Identify and document most common problems and recommend appropriate resolutions to the team. Update job knowledge by participating in self learning opportunities and maintaining personal networks.
Experience:- 5-8 Years
Location:- Banglore
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